At Enlisterz.com, we want you to be completely satisfied with your purchases. We understand that sometimes things don’t work out as planned, so we’ve created this Refund and Returns Policy to ensure a fair and transparent process for both buyers and sellers.
1. Eligibility for Returns and Refunds
- Physical Products: Most physical products are eligible for a return and refund within 30 days of the delivery date.
- Digital Products: Due to their nature, digital products (e.g., downloadable files, software, online courses) are generally not eligible for return or refund unless they are faulty or not as described.
- Services: Refunds for services are handled on a case-by-case basis in agreement with the service provider.
2. Conditions for Returns
To be eligible for a return, physical products must meet the following conditions:
- Unused and in original condition: The item must be unused, undamaged, and in the same condition that you received it.
- Original packaging: The item must be in its original packaging with all tags and labels attached.
- Proof of purchase: You must provide a valid order number or receipt as proof of purchase.
3. Return Process
To initiate a return, please follow these steps:
- Contact the seller: Contact the seller through the Enlisterz.com messaging system to inform them of your intent to return the item.
- Obtain a return authorization: The seller will provide you with a return authorization and instructions on how to ship the item back.
- Ship the item: Pack the item securely in its original packaging and ship it back to the seller according to their instructions.
- Provide tracking information: Once you have shipped the item, provide the seller with the tracking information.
4. Refunds
Once the seller receives the returned item and verifies its condition, they will issue a refund to your original payment method. Please allow 10 business days for the refund to be processed.
5. Non-Returnable Items
The following items are generally not eligible for return:
- Personalized or custom-made items
- Perishable goods
- Intimate or sanitary goods
- Gift cards
- Items marked as final sale
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact the seller immediately. They will work with you to resolve the issue by offering a replacement, repair, or refund.
7. Disputes
In the event of a dispute between a buyer and seller, Enlisterz.com may act as a mediator to help resolve the issue. However, the final decision regarding returns and refunds rests with the seller, in accordance with this policy.
8. Changes to this Policy
Enlisterz.com reserves the right to modify this Refund and Returns Policy at any time. Any changes will be posted on our website.
9. Contact Us
If you have any questions or concerns about this policy, please contact us through our website or at [email protected].
